01 Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation. During sales, promotions, holidays, or periods of high order volume, processing may take longer.

02 Delivery Time

Once your order has been shipped, delivery generally takes approximately 3–7 business days, depending on your location and courier service. Remote locations may require additional delivery time.

03 Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

04 Order Tracking

Once your order has been shipped, tracking information may be shared through the contact details provided while placing the order. You can use the tracking information to check the current status of your shipment.

05 Delivery Delays

Estimated delivery times may be affected by circumstances such as weather, courier delays, public holidays, incorrect address details, unexpected logistical issues, or other circumstances beyond our control.

• Weather conditions
• Courier delays
• Public holidays
• Incorrect or incomplete address information
• Unexpected logistical issues
• Circumstances beyond our control

If your order is significantly delayed, please contact ORNIVORA customer support.

06 Incorrect Address

Please make sure that your shipping address and contact details are correct before completing your order. ORNIVORA may not be responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.