01 Return Eligibility

To be eligible for a return or exchange, the product must meet the following conditions:

• The product must be unused and unworn.
• The product must be in its original condition.
• Original tags must be attached.
• Original packaging should be retained where applicable.
• The product must not have been washed, altered, or damaged.
• Order details or proof of purchase may be required.

02 Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact ORNIVORA as soon as possible. Please provide your order number along with clear photographs or videos showing the issue. Our team will review the request and provide an appropriate resolution.

03 Non-Returnable Products

Products that have been used, altered, damaged, or returned without the required tags or packaging may not be eligible for return or exchange.

• Used or worn products
• Washed products
• Altered products
• Products damaged by the customer
• Products returned without required tags or packaging

04 Exchange

Exchange requests are subject to product availability. If the requested size or product is unavailable, an alternative resolution may be provided according to the circumstances and applicable policy.

05 Refunds

Once an eligible return has been received and approved, the refund will be processed according to the applicable payment method and refund procedure. The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.

06 Return Shipping

Return shipping arrangements and charges may vary depending on the reason for the return and the applicable return policy. Please contact ORNIVORA before sending a product back.